Refund Policy

Effective immediately, all orders placed at Flamingo Island are final. We no longer accept returns, with the exception of products that are damaged in transit.

If your item arrives damaged, please contact us immediately at flamingoisland98@gmail.com with a description and photographic evidence of the damage. We will guide you through the process of returning the damaged item and provide the necessary assistance.

Please note that, apart from damage during transit, we do not accept returns under any circumstances. This ensures the quality and integrity of our products for all customers. We appreciate your understanding and cooperation in this matter.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The item needs to be shipped to our store within 7 days of receiving the same. Upon inspection, the refund or exchange is completed within 24 hours.